Retail Emergency Voice Communication – Handpicked Solutions by Eurofyre


Retail is the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. In the modern age, there are many platforms a retailer can use to sell their products and services but typically most sales are conducted online or in-store.

Retail stores can be of varying formats. At its most basic level, a retail store is a simple marketplace where goods and services are exchanged. However, a retail store can be anything from small, family-run shops to large department stores spanning multiple floors.

Regardless of their size, retail stores are open to the general public and, therefore, must have the necessary systems in place to keep customers safe in the event of an emergency. 

Of all the people who may be especially at risk, retail stores will need to pay particular attention to people who may have special needs, including those with a disability.

Emergency Voice Communication (EVC)

An emergency voice communication (EVC) system provides two-way communication between the emergency services and those inside a building that may require assistance with evacuation. These systems are designed to be used as a backup to traditional radio systems and typically consist of a master station, installed in a central location, and a number of outstations strategically placed throughout the rest of the building.

Disabled Refuge

Wheelchair users or people that are disabled sometimes have difficulty evacuating to safety – especially if the only means of escape is by stairs. A disabled refuge gives these people a suitable place to congregate while they call for help and wait for assistance. 

In the UK, disabled refuge systems are required in all non-domestic premises over one storey or where an emergency exit is by stairs and should be located in an accessible, well-lit position with low background noise, and mounted between 0.9m and 1.2m above the ground.

Handpicked Products for Retail Stores

Crisis EVC systems combine disabled refuge and other outstations such as fire telephones and emergency assistance alarm systems into one fully-integrated, robust network.  Crisis EVC is easy to install, configure and operate and provides significant cost savings over other EVC systems. The Crisis range comprises compact and stylish touch-screen master stations as well as refuge outstations that are easily accessible to people of all abilities.

The Crisis network can support up to 64 panels, each offering eight communications lines to provide upto 512 lines in total.

Crisis EVC wiring diagram - Disable Refuge

EVC Control Panels

Crisis EVC Master Station

The Crisis EVC Master Station is ideal for small buildings which are required to have an EVC system with a limited number of outstations. The Crisis Master Station can support up to eight lines of outstation, including type A fixed phones, type B refuge hands free points and emergency assist call points.

Crisis EVC Network Master Station

The Crisis EVC Network Master Station also supports up to eight lines for outstations, such as type A fixed phones, type B refuge hands free points and emergency assist call points but also has built-in networking allowing it to form one of the 64 panels on a Crisis network.

Crisis Expander Panel

Crisis Expander Panels are used to extend the Crisis EVC network to a total of up to 512 outstations. The display on the front of the panel gives the current call or fault status of each line of the local panel to aid fault finding.

EVC Outstations

Crisis Type B Refuge Outstation

The Crisis Type B Outstation is designed to be used by the public as a disabled refuge call point. It provides hands-free operation for those in need of assistance and has a high contrast design incorporating a highly visible braille enhanced call button which flashes green in normal conditions, flashes red when ringing, and is solid red when a call is connected.

Crisis Type B Refuge Induction Loop Outstation

The Crisis Type B Induction Loop Outstation has an integral audio frequency induction loop (AFILS) and has been optimised to produce the horizontal field as required by BS5839-9:2011. This unit also has a high contrast design incorporating a highly visible braille enhanced call button which flashes green in normal conditions, flashes red when ringing, and is solid red when a call is connected.

Crisis Combined Type A & B Outstation

The Crisis Combined Type A & B Outstation can be used as a fire telephone or a disabled refuge call point. Crisis outstations are designed for use by multi-disability users, having high contrast signage in line with RNIB guidelines and an induction loop coil in the handset.

Crisis Type B Weatherproof Refuge Outstation

The Crisis Type B Weatherproof Outstation is for use in outdoor or exposed areas and is compatible with the Crisis standalone and network EVC systems. The weatherproof outstation is supplied within a compact IP65 enclosure which is externally signed. The enclosure is opened by operation of a lever lock, exposing the hands-free unit and operating instructions.

Why Choose Eurofyre?

Complete System Supplier
Eurofyre manufactures and supplies all aspects of fire detection and its associated safety products, including emergency voice communication systems, and can provide expert advice and consultation.
Demonstration and Training
We offer demonstrations and expert training on a range of systems, including Crisis EVC systems, in our very own sophisticated training facility.
After-Sales Support
Eurofyre offers both on-site and telephone support to assist you in ensuring that your system is fully functional and operating at maximum efficiency. Our after-sales care and support are second to none.

For more information about Crisis EVC, or to discuss any of the other products that Eurofyre have to offer, please feel free to get in touch either by phone on +44 (0) 1329 835 024, by email to [email protected] or via the online enquiry form situated on our contact page.

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