Fire Alarm Systems – Call Centres


Call centres manage inbound or outbound calls and can be located within a company’s office building or in an independent building. A call centre typically has a large number of telephones, desks, computers and staff.

Philippines Severe Mall Fire Spreads Through to the Call Centre

In late December 2017, a fire broke out in a furniture and fabric store, on the third store of a four-storey NCCC shopping mall in the Philippines. The fire spread so rapidly that it took nearly 24 hours to put under control.

Without a fast fire detection in place, those working in the call centre of the building were busy doing their jobs, didn’t know a fire had broken out until it was too late. This resulted in more than 30 fatalities, most of which were call centre workers.

The cause of the fire is still unknown, but it is quite evident that a fast and reliable fire detection system was not in place.

What are the Fire Risks Associated with Call Centres?

There are many fire risks associated with call centres:

  • Location
    As call centres are located in many different places, such as shopping malls, it is essential that an effective fire alarm system is in place so that visitors and staff are alerted as soon as a fire breaks out. This offers more time for evacuation procedures to take place.
  • Overloaded Plug Sockets
    Overloaded plug sockets become at risk of overheating. If this is to take place, a fire can easily break out.
  • Faulty Equipment
    As call centres house a wide range of electrical equipment, the chance of electrical fault increases , and if this is to occur, overheating components or sparks that may be produced can cause a fire if they are to come into contact with flammable materials.

Cost Effective Solution

Eurofyre are proud, British manufacturers of specialist fire detection equipment for industrial and commercial use and offer a cost-effective solution to help keep premises, like call centres, safe from fire.

Eurofyre believe that every client should have the option to choose their own maintainer or installer and should be given complete control over how their system is managed, while also receiving the highest level of support. Therefore, we offer an open protocol solution.

What are the Most Common Systems Used in Call Centres?

Eurofyre offer a wide variety of fire detection systems that are suitable for a vast range of applications. However, the most suitable fire detection systems for call centres are:

Analogue Addressable

ProFyre A4

The ProFyre A4 fire alarm panel is fully expandable and is available with either one to four loops or four to eight loops. Each loop has the ability to accommodate up to 250 devices, meaning it is the best solution for larger properties.

ProFyre A2

The ProFyre A2 panel, on the other hand, offers one or two loops, meaning it is well suited to medium-sized properties. The A2 panel has also been designed for easy installation, setup and commissioning.

2-Wire Addressable

Eurofyre’s ProFyre 2-Wire Addressable fire alarm system offers all the benefits of an addressable system, with the simplicity of a conventional system, meaning it is best suited towards small to medium-sized properties.

ProFyre T8

The ProFyre T8 2-wire addressable fire alarm panel is designed to use the ProFyre range of manual call points, addressable detectors, sounders and ancillary devices.


ProFyre C8

The ProFyre C8 fire alarm panel offers a fully-featured and cost-effective conventional fire detection solution. It is best suited towards small-sized conventional installations and is available in 1, 2, 4, 6 or 8 zone versions.

ProFyre C24

Finally, the ProFyre C24 fire alarm control panel is fully-featured, cost-effective and expandable. ProFyre C24 panels are the perfect solution for medium-sized properties and are available in 8, 16 or 24 zone versions to provide a high standard of quality and reliability. The C24 panel is easy to install, commission, maintain and operate.

To find out more about any of Eurofyre’s fire detection systems, please feel free to get in touch either by phone on +44 (0) 1329 835 024, by email to [email protected] or via the online enquiry form situated on our contact page.

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