These terms apply when you buy from our online shop as a consumer. Please read them before placing your order; by ordering you agree to them.
1. About Us
We are Eurofyre Limited, a company registered in England and Wales (company no. 06230293). Our registered office and head office is Unit C1 Knowle Village Business Park, Mayles Lane, Wickham, Hampshire, PO17 5DY. Our VAT number is 901464256. You can contact us on +44 (0)1329 835024 or at [email protected].
2. Who These Terms Apply To
These terms apply to consumers: individuals buying wholly or mainly for purposes outside their trade, business, craft or profession. If you are buying for a business, our Trade Terms & Conditions apply instead.
3. Our Products
Product images are for illustration; packaging and minor details may differ. Many of our products are professional fire safety and power supply equipment. Fire detection and alarm systems should be designed, installed and commissioned by a competent person in line with the relevant British Standards, such as BS 5839. Mains-powered equipment must be connected by a qualified electrician. If you are unsure whether a product is suitable, please contact us before ordering.
4. Your Order and Our Contract
After you place an order, we will email you to acknowledge it. This does not mean we have accepted it. Our contract with you starts when we email to confirm your order has been dispatched.
We may decline an order, for example if a product is unavailable or the price or description was clearly wrong. If we do, we will tell you and refund any payment in full.
5. Prices and Payment
Prices on our product pages are shown excluding VAT. VAT at the current rate and any delivery charges are added at checkout, and the total price including VAT is shown before you pay. Payment is taken when you place your order, through our payment provider Stripe.
6. Delivery
Delivery options, charges and times are set out on our Delivery page. Unless we agree on a different date, we will deliver within 30 days of accepting your order. The products become your responsibility, and your property, once delivered to you or to someone you nominate, provided we have received payment in full.
7. Your Right to Cancel
You can cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013. How to cancel, what we refund and the items that cannot be cancelled are set out in our Returns & Refunds page.
8. If Something Is Wrong with Your Product
We must provide products that are of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are summarised in our Returns & Refunds page. Nothing in these terms affects your legal rights.
9. Our Responsibility for Loss or Damage
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We supply products for domestic and private use. If you use them for any commercial or business purpose, we have no liability to you for loss of profit, business interruption or loss of business opportunity.
We are not responsible for damage caused by incorrect installation, modification or use of a product other than in line with the manufacturer’s instructions.
We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.
10. Events Outside Our Control
We are not responsible for delays caused by events outside our control. If one affects delivery, we will contact you as soon as possible. If the delay is significant, you may cancel and receive a refund for any products you have paid for but not received.
11. Your Personal Information
We use your personal information only as set out in our Privacy Policy.
12. Complaints and Disputes
If you have a complaint, please contact us first and we will try to resolve it quickly. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can bring legal proceedings in your local courts.
13. Changes to These Terms
We may update these terms from time to time. The terms that apply to your order are those shown on the website when you placed it.